1 reviews | Active since Apr 2014
Telkom not Providing Service
<p>I paid my Telkom account and then they deducted the amount a few days after again from my account. I contacted their customer service and spoke to Famkelisiwe who provided me with a case number: ********** 5. She also provided me with her e-mail address and I e-mailed her the proof where they also deducted it from my account. I spoke to her on 22 August. Up till now they haven't refunded me as I requested. I e-mailed Famkelisiwe again and requested her to please respond with no results. I also phoned in again and spoke to Lembusho who also requested Famkelisiwe from her side to contact me. Up till now she did not contact me nor did she refund my money</p>
I was contacted on Friday, 2 September, by Telkom and was informed for the first time that I can only be refunded after 21 days. Celiwe also confirmed that she will find out if it is possible that they keep the credit on my account and then not deduct money again this month for the new month's account due. She confirmed that she will get back to me. Today is Tuesday, 6 September, and I haven't received any reply yet.
I was contacted on Friday, 2 September, by Telkom and was informed for the first time that I can only be refunded after 21 days. Celiwe also confirmed that she will find out if it is possible that they keep the credit on my account and then not deduct money again this month for the new month's account due. She confirmed that she will get back to me. Today is Tuesday, 6 September, and I haven't received any reply yet.