Telkom not providing a service that we as client paid for.

I opened my account with Telkom in 2018. In 2019, 1st Telkom cancelled my line "by accident" this account had a deposit on of R700. Then after a huge fight they reactivated the line but with a different account number and no deposit. In Dec 2020 I cancelled the line as the account got ridiculously high. I am still waiting for my deposit to be found - as now its MISSING. I have a credit due to me and to get this refunded they have 2000 stories and not one of the agents can be honest and helpful. I have like 20 reference numbers I got when I logged the disputes. I will now have to wait basically from end of January 2021 to end of March 2021 so they can do a refund and this is if they are going to do it anyway. They are quick to make you pay but to refund there is NO TURN AROUND TIME.