TELKOM, not processing service cancellation after 4 requests over 7 months
<p>Cancellation of certain Telkom services requested in November 2016. Some services cancelled in January 2017, but one R300 service requested to be calcelled on the same request, remains on invoice. A phone call from a Telkom representative confimed telephonically which services are to be cancelled. Four e-mails sent to ********** as per instruction, still the service remains on invoice in June 2017.</p>
Yazied, it seems the people at accounts cannot read, nor listen. My last bill is now higher that what it was before. Credit given ons some totally unrelated services for the last week of June, then charged again for the coming period 4 Jul - 3 Aug on exactly the Telkom Anytime Extra service I instructed cancellation on, and received two confirmation phone calls from Telkom on. It also seems a line was cancelled, which was never requested. I hope this line cancellation is not to be physically done, as that would be the just the incompetence don't listen, don't read, don't care cherry on the cake.
Yazied, it seems the people at accounts cannot read, nor listen. My last bill is now higher that what it was before. Credit given ons some totally unrelated services for the last week of June, then charged again for the coming period 4 Jul - 3 Aug on exactly the Telkom Anytime Extra service I instructed cancellation on, and received two confirmation phone calls from Telkom on. It also seems a line was cancelled, which was never requested. I hope this line cancellation is not to be physically done, as that would be the just the incompetence don't listen, don't read, don't care cherry on the cake.
Telkom Invoice 708A ********** G received on 9 August 2017 still contains a charge for
TELKOM ANYTIME EXTRA ######8448
A SEVENTH request for cancellation of this service was sent to **********
Cancellation of this service was first requested in November 2016. Please affect it and refund for the past 9 months.
Telkom Invoice 708A ********** G received on 9 August 2017 still contains a charge for
TELKOM ANYTIME EXTRA ######8448
A SEVENTH request for cancellation of this service was sent to **********
Cancellation of this service was first requested in November 2016. Please affect it and refund for the past 9 months.