Telkom not processing my order - AGAIN

I have been trying for 3 weeks now to get my line upgraded. Been on the phone with telkom everyday, after ********** waiting on the line , and getting nowhere, I eventually went into a Telkom store, only to be told that my area does not support a 10mb line. I then called the 10213 number again and was told that i could get up to 20mb in my area. So again I placed the order. I was told that I would receive a order number by sms during the day. I still have not received it. Every time I have to deal with Telkom its a horrible experience , I am totally fed with them and cant wait to ditch them when fibre is rolled out in my area. I HATE TELKOM.