Telkom not processing cancellation

Item: Telkom
Rating: 1
Author: Thomas L

I gave my 1 months notice to Telkom on 31 July for a contract that is ending 31 August.

I received the following case number to say it will be processed. ********** 9

When I followed up, nothing has been done. It is a nice **** to get an extra months payment from a client.

I won’t recommend Telkom. They told me they will call me back - that never happened.

I want my cancellation processed!

Helpful (0)

Replies (2)

Thomas L's updateReviewer Update

07 Aug 2018, 12:59

Still no reply.... called the call centre, they can't assist. Useless!

Thomas L's update07 Aug 2018, 12:59

Reviewer Update

Still no reply.... called the call centre, they can't assist. Useless!

Telkom's replyOfficial

10 Aug 2018, 14:11

Good day tlehmann,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom's reply10 Aug 2018, 14:11

Official

Good day tlehmann,

Thank you for making contact with us.

Telkom Social Media

Best regards,

Telkom not processing cancellation

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