Telkom not performing client requests

I have logged call below, Telkom responded on SUPPLIER'S RESPONSE Telkom Time and Date 10:16:44 | Thu 21 Jan 16 , yet nothing has been done<br> ---<br> <br> <br> I have telephonically request Telkom to move my VDSL line to the holding area so that my ISP can take over the line.<br> <br> I have sent through two email with my ID to [Email Removed] (I have proof), 1st one on 14 December 2015 and second one on 20 Jan 2016.<br> <br> Why does Telkom have all these policies but when a customer makes a request it is not done on Telkoms side.<br> <br> PLEASE MOVE MY VDSL LINE TO HOLDING AREA IMMEDIATELY <br> Add a new Telkom Report Inappropriate report? Back <br> <br> <br> <br> SUPPLIER'S RESPONSE Telkom Time and Date 10:16:44 | Thu 21 Jan 16 <br> Hello theopot,<br> <br> We apologise for any inconvenience caused. Our consultants will attend to this query and advise.<br> <br> Your reference remains SM178022<br> <br> Thank you.<br> <br> Regards,<br> Moenieb.<br> Telkom Social Media Team. <br>