telkom not moving my line to new location and not cancelling my contract.

i have been with Telkom for a while and have not had any problems until now.

i have moved house recently and due to "poor coverage" i cannot move my uncapped 4mb line across to the new location.

i have neighboring businesses and house that use Telkom towers and also have a Telkom line. i have been contacted by Telkom by multiple people in regards to getting this sorted and have done my part to get my neighbors numbers and details for their line so that i can get my line moved across. Unfortunately when i try and contact that person again with those details, such as requested, i get no response and am rather forced to call Telkom service centers and get constantly told that my area does not allow for Telkom lines. this is false because as above stated, i have managed to get others numbers in that same area with Telkom lines.

I also have reference numbers that can be traced and still nothing is being done.

i am requesting now to get my line cancelled because i refuse to pay for a line that Telkom will not install and allow me to use. This is also not working and i am being forced to not pay the line which will reflect badly on me because Telkom will not rectify this and only want my money as i am just a numbered customer to them and of no importance.