Telkom not moving my line.

moving of Line

We were told that our account need to be paid up to date, and it was done but still up to today we dont have any feedback from their side. We went to the telkom offices and phoned from there but still no one is getting back to us. We just got our new statement from telkom today. The costs are even more than our contract state. And we didnt even use anything. We even went to the telkom retail stores, and even they are fed up to get hold of the customer line people.