Telkom not loading my double data

I purchased Telkom SmartBroadbandWireless50 on Double data promo on the 24 March 2018. I was informed by the sales consultant that I will receive pro-rata data for the remainder of the month. The pro-rata data did not bother me that much.

I however noticed on the 1st of April that the DOUBLE DATA WAS NOT LOADED. I called Telkom mobile and a case was opened. I was told the turnaround time for a case 72hours. I called a week later and was told the matter will be escalated and I will receive feedback within another 72 hours. Fast forward to three weeks later I eventually got an sms stating that the matter is closed and my data will be loaded with 72 hours. So, I waited. Fast forward 72 hours, my data is still not loaded.

I eventually called again on the 7th of May and was told that the matter will be escalated and I’ll receive feedback within 24hrs. 30hrs later I still do not have feedback form Telkom.

This is bad service not to mention a bridge of our agreement. I am not getting what I signed for. Telkom customer service is terrible and seems to have no sense of urgency to address customer issues.