Telkom not letting me go

<p>I requested a port-out in August this year, after having successfully ported out, i was still debited at the end of the month. I was under the impression that it was because i still had to be charged for the month as it was submitted mid-month. At the end of September, i was debited again and when i queried why i was still being billed, i was told that a pseudo number was assigned to me since the other number was ported out. I had to submit a formal cancellation letter which i did on 3 October and i was told that it will take upto 20 working days for the cancellation to be effected. At the October i was debited again, when i called to the Call Centre i was re-assured that it was the last debit and that there should be no further debits after that. Still yesterday i got debited again! Clearly the calls to the Call Centre has not been effective in expressing my frustration at the service i am receiving. </p> <p> </p> <p>It has been 4 months since i ported out and i am still being charged every month for a service that i am not using! I did not ask for a Pseudo number to be assigned and my understanding is that the number is assigned to cater for billing of outstanding charges up until the end of the month during which the number was ported out but this pseudo number is continuously resulting in me being charged.</p> <p> </p> <p>Please can someone urgently assist - clearly the agents at the call centre are not equipped well enough to handle my query efficiently.</p>