Telkom not knowing what is going on!! WASTE OF TIME!!!

We app**** for Fibre online and when the consultant from Telkom contact us, he searched our estate and informed us that we do not have fibre cover but we do have adsl options available. We did the contract for Adsl and was informed it will take 7 to 21 days for installation. 3 weeks passed and I decided to call to follow up and was informed that they cannot pick up our address and it is with their address verification department. I spoke to the consultant and he updated our address and said it will be send to the verification department so installation can be done. I then received a call from them informing me that they cannot pick up the area and I must find out from my neighbors if telkom is in the area!!! She said they doubt they can install in our area.

So if the 1st time round they picked up the area, how come now it can't be picked up and why can 1 consultant get the area but the other can't? And what cheek do they have to go ask my neighbors? Do my neighbors work for telkom and know more than their own staff? Pathetic!

I want answers or I will go to another provider