TELKOM NOT KNOWING HOW TO ASSIST ME

How difficult can it be. I am on the line with Telkom now 48 min now. I am transferred between online billing and accounts department. I want to pay my business account but when on online portal is shows the status is pending and need to be verified with account holder, which the did with my husband by conferencing him whith me on the line. I cannot believe that I can view and pay my residential line but not my business line. Can someone please contact me as a matter of urgency and please the correct department.