Telkom not investigating *****.

I opened a ***** case with Telkom (Telkom Mobile) because an account/accounts have been opened on my name without my knowledge. Nobody can tell me how long it will take for them to investigate the case and close the account. In the meantime, they keep debiting my account without my authorisation, and the ********* is enjoying his mobile device.

I have never had a Telkom account, and I will never. They don't care about ***** and I have to foot the bill for this. It is unacceptable.

It defies all logic that nobody can give you a turnaround time for the investigation.