Telkom not interested in new business?

I'm not usually a Telkom basher. I have 2 accounts with them (one fibre and one mobile wi-fi) and enjoy good service. Until I phoned 2 weeks ago to enquire about a solution to dead wifi spots in my home. All operators were busy, so I was asked to leave my details withthe person who answered the phone. I did so. Not a word since. I'm waiting, you guys...