Telkom not interested in letting me cancel

I am trying to cancel my Telkom landline but am getting no response from Telkom at all.<br> <br> I was advised by a consultant in store that I need to complete the service cancellation form and email it to [Email Removed] I first sent this through on 2 Feb and the automated response I received was that a service consultant will contact me within 48 to 72 hours. I have yet to receive any calls from Telkom.<br> <br> I decided to email the form again, and the automated response I receive this time was that a service consultant will contact me within 14 business days!<br> <br> Firstly, when did they change their response time from 48 to 72 hours (acceptable) to within 14 business days (totally unacceptable).<br> Secondly, will I ever be able to cancel my telkom account if I follow their processes and get completely ignored?