TELKOM NOT INTERESTED IN BUSINESS CLIENT'S PAIN.

How does Telkom Business expect companies to do business. I have reported a fault on our company Primary Rate Line (which we pay handsomely for each month) on the 12 April at 10am which had stopped working. As a result we cannot make of receive calls. We have had to constantly chase for updates ourselves and in most cases it has been inaccurate or non-committal. We asked if we could forward all the numbers in our number range whilst the fault is still in progress but, we where told that this is not possible. I don't understand how it is possible to forward one but not the others... is it too much work? Telkom your service is beyond a joke, you really do not put paying customers needs first. I guess we have to look at other providers who seem to be more focused on keeping the service running.