TELKOM NOT INTERESTED IN ANY CUSTOMER SATISFACTION

I have on numerous occasions and I mean a lot more then twice requested a call back from Telkom on their website, I have even ordered a product online and even signed the online contract and every time a little pop up appears that a Telkom team member will contact me.. Since the first time was in October 2015 and till now nothing I doubt that someone will still contact me. Telkom is always quick when they feel you as the customer is wrong and they penalise you for it, yet they can get away with horrible customer service and nothing. till today at least nothing was debited from my account, yet I wanted the product that they offered. So either way I get 0 customer service, 0 satisfaction from this supplier...