Telkom not installing landline

We moved to a new house 2 months ago. I phoned Telkom in order for them to come and install a ADSL line in our new home and transfer the existing line from the old house to the new house. a Technician came out to our new house and I received a phone call whereby he said that its not his area but he will escalate the order on the system and a new technician will come. This was in November. We waited about a week and nothing happened. I phoned Telkom again and they could not even pick up an order. The lady on the phone said she will open up a new one and also state it as urgent. She said they can do nothing else as we must wait for a technician.This was December. Since then we have been waiting and still nothing right into the new year. I contacted them today (4 Jan 2016) and the lady said that she cannot open an order on the system because it is a wholesale product and that I must travel to the nearest Telkom Direct shop! The nearest one to us is in another town Middelburg! This is ridiculous! Its been almost 3 months and I'm still paying Telkom their monthly bill! Can you please assist me with matter! I really will appreciate it. Kind regards. Henrico Fourie