Telkom not installing ADSL as requested

We moved house on 15 September 2015. We requested 20 Aug 2015 that Telkom move our line to the new address on 17 September 2015. Telkom confirmed with ref number *** on 20 Aug and also on 2 later dates. Telkom did not arrive on 17 Sept and today (16 October), we are still waiting. We phoned them endlessly, got promises, confirmations SMS's and some bad excuses, but they just do not come out. We live in a 5 year old estate, most people there have ADSL. Our new house there does not have a line, but all the infrastructure is there and the line must just be pulled through and activated (which Telkom are aware of from the start). We are willing to pay customers with a long good track record with Telkom, but they do not seem to want us as a customer anymore. I assume we will have to go the expensive mobile route (not with Telkom).