Telkom? not if you want a service that works

A business line not working for a week following reporting, phoned many , many times, put on hold with technical department, repeatedly cut off after holding for considerable periods, 20 minutes plus or seldom get through, the system says a technician has been appointed, escalated still no response. Went into Telkom office after driving for two hours (manager could not see me as he was in a meeting), phoned me later and said I should not be upset as he was trying to help, like I was being unreasonable, all anyone does is check on the system. The only call back from Telkom eventually, a technician phoned & asked what the problem was and could she have the phone number, when told that by now she should know the number and also what the problem was, she cut the call, typical, Telkom staff feel that they are doing you a huge favour and you should really not be upset when the service you are paying for does not work, even if critical phone lines do not work and your customers cannot contact a short term insurance office following a massive hail storm. The fact that you are losing customers as you now cannot provide the expected service falls on deaf ears, We are thoroughly disgusted at both the lack of urgency or respect for customers Telkom has, we are still without phone lines the next day and no call from Telkom! We will be finding an alternative service provider.