Telkom not Hornoring Agreements and Telkom Festival Mall staff is Rude and unhelp full.

<p>I app**** for a Special that was advertised in the beginning of November online. On the 15 November I received a SMS to apologize for the delay. On the 25th Nolwandle Mthombeni called me, confirmed all my Details and informed me that I will receive my Device and Sim within 5 to 7 Working Days. Order: ********** 61/A. This taking me into December Already. When I did not receive anything from Telkom, I phoned. Not only do you have to pay for an hour to an hour and half call, nobody can help you or give you any feedback when you phone. I was told that my Order was cancelled due to out of stock and I was not notified. They did the order for me again Sure it must be Order: ********** 61B. They said I will have my installation on Monday 5 December. This did not happen, so I phoned and went via the painful process again, I was told they had a stock Problem and will receive the device & sim for free installation on Wednesday 7 December. This did not happen. On 8 December I started phoning again. With no luck I later Phoned Telkom Head office. I was advised that they can only see the order that was cancelled on the 28 November. I do have an SMS from 5 December confirming the approval of the new order and delivery to follow. I was advised to go to a Telkom Shop by the Head Office. I went to Telkom Festival Mall. I was treated like a ******** in front of a full shop, but most of all my 9 year old Daughter. They open the profile on my ID and told me that the order was cancelled and they will not help me. The Special for Kempton Park is sold out. I asked them to phone the head office or 10213. They refused and went as far as removing the phone from the counter as they left to go to the back. I asked to see the manager and I was told they do not have a manager. So I said I will not go until I get helped. The Lady just ignored me. Not even looking at me. I told her that they are wasting everybody’s time, but it was no worry to them. I asked the person next to her to call 10213 so I can hold on as it is a min of 45 min +, he told me no. The lady rudely asked me "why you don’t just use your own phone?" (Have been using my own phone and having to pay cell phone rates for the calls, due to Telkom incompetence and very slow service) I forgot my phone at home I rep**** in a loud voice as I started feeling irritated and embarrassed. The man next to the lady told me to leave the shop as I am making a scene. I said that I want to be helped and will not go until somebody helps me. The Lady still ignored me, I asked her a few times more to help and she said she will not waste her time. I reminded the staff of the cameras in the store, but they were not worried, like they do not work. The Special is over in Kempton Park, was all I got and continue to ignore me. I took their names and my ID book back and left. As I got close to the entrance of the mall the man from Telkom can from the front with Security. As I left I just wondered to myself, was he going to have me removed because of Telkom’s lack of Service and the bad Management of their staff? The staff would never have been so aggressive and disrespectful to me had a manager been in the shop. (Names of 3 staff members Laponty Komane, Jabu Mtuli and Mathi Mxalis) I have made a number of calls to Telkom and to the Telkom store. My daughter of 9 was scared due to the manner we got treated in the shop, and wanted to know why they were so ugly to me. I have SMS I can supply from Telkom to confirm approval and Delivery pending. I phoned again a few time yesterday, after 1 and half hours the phone disconnected. After 5 to 10 min Nolwandle Mthombeni called me back and said I had to follow-up with Customer Service on 10210. They transferred me back to Sales. Do you have a Mobile Department Manager I can call and Mail please at Telkom as well as the steps I need to take with ICASA? I want to make a formal Complaint against Telkom Festival Mall for the treatment I got and Telkom Mobile for not keeping to the agreements made and a Month later I still have no Idea what is going on. I want to know when I will receive my devise, sim and when will it be installed? But I have also been told maybe I will not get this anymore. Twice it was approved and I was informed it will be Delivered. Sure this is a Valid recorded Agreement Telkom has to Horner and the Customer Protection Act is on my side as there are recordings the bind Customers to Telkom also Bind them to Horner the Agreements they made and it was Recorded. I have sent a number of mails, but no feedback on any of my mails. I now have to pay for extra data and buy prepaid data to get my work done. Really not Happy.</p> <p> </p>