Telkom NOT honouring their free offers with signed contracts

Does Telkom have the right NOT to honour their consumer contracts ? They offer a contract with a "free this" and a "free that", and after the contract is signed... we sit and wait for our free gadget or free service, and it never comes. We have all at some point experienced bad service from Telkom, but when telkom blatantly ignores our calls for help... this is service on another level.

2 years ago i signed up for two cell phone contracts which i was promised i would receive 2 data transfer ****le gadgets which i never received. I have been to the gateway telkom store 12 times in the last 2 years hoping to receive it but the consultant kept on saying.. "its in its way"... ridiculous. They wasted my time and my money. Two years later, still nothing.

Another recent experience of the same nature, I signed another telkom internet fibre contract, being promised 3 months free Netflix access... I had only received 1 month free... I had consulted with the consultant at the Gateway Telkom store 3 months later... still no feedback.

So it seems like Telkom offers freebies to get business but does not honour their contract offers to the public. When will this stop.