HR
Heather R

1 reviews | Active since Aug 2016

11 Aug 2016, 08:58

Telkom not honouring advertised packages

<p>I recently app**** to open a contract and port my number to Telkom mobile. I found the package I wanted in the store which was advertised to include 100 minutes and 1 Gig data. I spoke to a sales consultant and confirmed the package was still available and completed the application paperwork. On processing my contract application I was advised that the package now only includes 150mb data and not 1 gig. I referred to the instore advert advertising the package to include 1 gig and was advised there is nothing they can do to assist me. I contacted the telkom call centre and was advised if I apply online the package would still be applicable as advertised, I immediately pricessed my application online and it was advertised to include 1Gig on my application confirmation. When contacted by a Telkom consultant to process my application I was once again told the package only includes 150mb. When stating they should honour what is advertised and process my contract to include 1 gig I am told theres nothing they can do. I requested to speak to a supervisor or manager and was told that one would call me back, a week later I am still waiting. It seems its time to involve the consumer protection Act, and my lawyers. </p>

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