PG
Pierre G
1 reviews | Active since Mar 2009
06 May 2016, 07:52
Telkom not honoring contract
Telkom Mobile today dropped Wifi MAC authentication for secondary device. EAP-PEAP does NOT work reliably!!! Ridiculous move. I signed a contract for this benefit and now you just take it away. Way to go Telkom!
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Replies (2)0
Replies (2)
Telkom's replyOfficial
06 May 2016, 16:58Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Telkom's reply06 May 2016, 16:58
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
PG
Pierre G's updateReviewer Update
10 May 2016, 13:55Telkom completely lost the plot. The official reply that I got, completely misses the point. See the official response I received via email:
Good Day Pierre,
Thank you for making contact with us.
Please kindly note that this is a follow up on your query/complaint which was posted from one of our social media platforms.
Please visit the following link for alternative ways to access our hotspots : https://secure.telkom.co.za/today/shop/plan/wi-fi-plan/
We apologize for any inconveniences caused.
Should you have any further queries, please don’t hesitate to contact us on **@te***m.co.za.
Khanya
Social Media
Tel: 081 180 / 10210
PG
Pierre G's update10 May 2016, 13:55
Reviewer Update
Telkom completely lost the plot. The official reply that I got, completely misses the point. See the official response I received via email:
Good Day Pierre,
Thank you for making contact with us.
Please kindly note that this is a follow up on your query/complaint which was posted from one of our social media platforms.
Please visit the following link for alternative ways to access our hotspots : https://secure.telkom.co.za/today/shop/plan/wi-fi-plan/
We apologize for any inconveniences caused.
Should you have any further queries, please don’t hesitate to contact us on **@te***m.co.za.
Khanya
Social Media
Tel: 081 180 / 10210