Telkom not helping although reported issue 6 times

We moved into a flat in December and our Telkom line was installed beginning Jan. We need ADSL desperately. From the beginning we were getting extremely slow internet. We reported the fault twice. The first technician did nothing and closed the fault. The second technician said it was a data issue and recommended we switch to MWEB. We listened to the Telkom technician and switched to Mweb. The problem persists. <br> <br> So obviously a line problem. We have called Mweb and they have confirmed there is no data supply issue and that it is definitely a line issue. We have reported the problem 4 more times to MWeb who then reports on our behalf to Telkom. Telkom has then contacted us each time. However, they inform that a fault has been logged and a technician will be dispatched. Four times this has happened and each time the fault gets closed without the issue being resolved or us even seeing a technician.<br> <br> We pay for 4mbps line and do not get above 0.5mbps! <br> <br> This morning I got an SMS from Telkom to say they have attended to our fault - I immediately did a speedtest and got a reading of 0.32mbps. <br> <br> I cannot earn money online or even check my emails but yet Telkom debits my account. Help.