TELKOM NOT HELPFULL TO SETTLE PAYMENT

Good day.

I have recently submitted an inquiry with TELKOM, regarding an account my mother had with them. The account was handed over to DEBT-IN. After payments was made TELKOM cant supply my mother or myself with proof, stating that if there is any money outstanding or that the account has been settled. To come to the point after paying almost R8000.00 to DEBT-IN, they state my mother still owes them about an other R8000.00 on money and interest added. After phoning TELKOM again, to their LANDLINE department, the lady was very help full saying my mother doesn't have any accounts with them. She then transferred me to the MOBILE department, and they where so obnoxious, they cant give me any details about the account, they cant even say that yes there is an account or no there is not.

So how does it work? That a person with with "No" account with TELKOM, gets handed over to DEBT-IN, as TELKOM cant supply any proof of account or outstanding money but you have to pay debt collectors for an outstanding account no person knows about. My next review will be about DEBT-IN