1 reviews | Active since Feb 2018
Telkom not giving what the contract says and begging for what you are promised and still nothing!
I wish i could give a rating of minus 100 stars at this point It srarted wit telkom phoning me telling me about this amazing deal where i get 10gb data among other deals with a phone for R179 per month. At first i didn't really want to say yes butvthe 10gb ill get for the first 3 months sounded great so i took it. When the firs day arrived whereby i would receive all my bundles including the 10gb i was existed about all came but the 10gb. I phoned the first time to ask what was going on. They opened a case for me the 8th of feb. I received a case number and everything. Avout a week later i received a call whereby they told me my case is resolved and my data will be allocated to me within 24hours. After more than 24 hours i received nothing. I called again the person i spoke to told me no the waiting period is 48 hours but they will exallerate the case. After 48hours i phoned again because again nothing they told me they will speak toe the person in carge and he will take it further this was on Saturday the 17th of feb. The person said it will be resolved end of business day by 5pm. I waited and again nothing! I phoned yet again and i was told by another person that the department in charge of data allocation does not work weekends. This was after someone told me 2 hours before that the took it to the manager and it will be resolved by the end of the day. Im still waiting for my data all that was done is them telling me they will exallerate my case. I couldn't do anything else about this and all i felt i could do now is to just tell my story so that no one else falls for thier false claims and promises because the are really unhelpful and makes up a different story every time. This is the worst service i have ever had! I atleast hope they will see this and some there will be atleast some consequences. Hope no one else falls into the trap!
