Telkom not giving me the data according to my contact...

<p>First off would like to comment on the way Telkom like many other service providers do business. The Shops operate and focus mainly on getting customers signed up for contracts etc. (to make money) and not for customer support once there's an issue with the service or product. I find it absolutely ridiculous that Telkom personnel in the shops are not allowed by the business model to support customers. Even though they listen to you, you get the same answer with every issue..."you must call the customer care line"...we are unable to assist you in store! All well if the system works, but it does not!!! It is always a struggle to get through on the lines, and most of the time if you get through the person on the other side is clearly ***********... I can't think otherwise than it being deliberately structured like this by top management to make it as hard as possible to solve problems or to cancel services while customers lose money. Telkom makes (*****) a lot of money from customers by delivering poor after service!!!</p> <p>I upgraded a few months ago to the P8 and the sales person persuaded me to rather go for the Smartphone Essential package rather than sticking to the Smart plan 100 as I would be getting a better deal on data and call minutes and so I signed up for the Smartphone Essential contract. Included in the deal with the new phone is an additional 1GB of All networks data each month. I should be getting the standard 300MB of data together with the 1GB of additional data each month, but I am not receiving the 1GB additional data from Telkom. I have been to the shop and as expected they are not able to help and I must call the “care centre” so I did. I got through after a few attempts and explained to the person that I am not receiving the data according to my contract. He put me on hold numerous times check things and I was told after 15 minutes on the phone with him that he also can’t help me and that he will put it on the system for someone to call me back within 72 hours…I am still waiting for a call from them. I am losing money and feel hopeless on how to solve this issue… Telkom is literary *****ing data from me while also costing me extra money each month to load extra data because the 300MB is not enough to last me the whole month. I am now turning to Hellopeter hoping that it might get solved through their system. A couple of years ago I moved all my mobile contracts from another supplier to Telkom as I was experiencing the same difficulties with poor aftersales service from the previous supplier and now I am really close to take my business somewhere else away from Telkom. It is unfortunate that this letter likely will not reach top level management to hear how useless their after sales structures is, but I am sure they are well aware of it and why would they care as they are financially benefitting from it… Please help!!!</p> <p> </p>