Telkom - Not getting what I pay for!!

I did a line upgrade in June to a 10mb/s uncapped, one month later they said its sorted due to ****py paper work, and Telkom Speed Test registers 4Mb/s. So Friday my line goes down to slower that a 56Kb/s dial up line, and after plenty of calls to their 10210 number, I still sit here like back in 1856 dialing up. I have complained to their service department so many times, I thing I spent more time with Telkom on the line than with my new girlfriend! Please note the new girlfriend part as I spent so much time in the past with telkom on the phone she thought I was having an affair!!<br> <br> I feel if I pay over R1000 per month for 10mb/s uncapped, surely I should be entitled to at least a line speed faster than 4mb/s at some point, or is Telkom gonna refund me for the months I didn't get what I paid for???<br> <br> Come on Telkom, get your act together and provide a suitable service to the nation!!!