Telkom not getting back to me with options

After our lines have been ****** in November I have been on telkom case for months now. They said they will send me letter with alternative options for my ****** line... but every time I complain some one calls me only to tell me that its out of their hands and they will have to escalate it .<br> <br> But till date I still have no line . and no letter in my hand giving me any options<br> <br> ref: fault number: 96CVZ061114