Telkom Not getting back to me for call out STILL

I have logged a call out on 10 December 2014 for a technician to come out to our development in Sonneglans Randburg. We have the overhead Telkom wires hanging very low into the entrance of our development, which is making it difficult for any truck to come in and out of the complex. The reference is 561 121 058. I was told it would take up to 2 weeks to be resolved. There was no feedback after every few days I called to follow up. On the 26th January I called again and received a new reference number ***. They advised me that the first reference was logged incorrectly. I still have had no feedback. I was told that a contractor of Telkom would come to fix the problem. This is not a normal technical call out so I guess the call center agents have no idea what to do in this case.