TELKOM NOT GETTING BACK TO ME

I ordered my fibre line 28 May 2018, but explained to them that I want the line for July, as I am moving into that house on 20 June. 7 July they came to install the line, which is supposed to be all included R1008 a month. Pro rata for the month of July.

First they charged me over R5000 for the first month for the modem, tv box, etc which is supposed to be included. That they corrected.

On 13 August I call Telkom asking them why my bill is about R1800 instead of R1008. Turns out they billed me for the line in June. I didnt even have the line then.

They escalated the matter multiple times by now saying that Telkom back office will get hold of me to correct it. Even the call centre representatives say this is wrong, From 13 August till now is more than 2.5 months... still no getting back to me. I have phoned multiple times, as well as left messages on their facebook. I have even spoken to an online representative, and he also said he would escalate the matter for me... NO ANSWER!!!!

I keep getting this bill for June!!