Telkom not fulfilling promises

I am still waiting for Telkom's social media team to respond to me for a query I logged a call on hello Peter to which Telkom responded on the 7th May 2015 with the message below: uNFORTUNATELY I AM STILL AWAITING FOR TELKOM TO RESPOND AS THEIR PROMISE.<br> <br> Hello MalisaE,<br> <br> Thank you for making contact with us.<br> <br> We certainly understand and acknowledge why you wanted to bring this matter to our attention.<br> <br> Please be advised that your query is being attended to and feedback will follow.<br> <br> Your *** <br> <br> We apologise for any inconvenience caused.<br> <br> Regards,<br> Launa Molapo<br> Telkom Social Media Team