Telkom not fixing reported problem

I have reported an issue on 29 Dec 2015 with fault nr 147CWK221215 and to keep my trap shut Tekom's Frank reply with ref nr SM182343 and email [Email Removed] 6 Days ago I send an email because nothing has come of my problem...just to be ignored AGAIN and still experience the intermittent internet outages. It is now more than a week later since I reported the incident and no one has contacted me except **** Frank with his ref nr which means nothing. I have upgraded my line from a 2mbps to 4mbps during Dec but the speed is horrific - download speed anything from 0.41mbps and Upload speed to 0.40 mbps to best out of 7 tests to download speed from 1.94mbps and Upload speed to 0.41 mbps<br> I run the [URL Removed] test with Telkom as the service provider - pretty **** taking I am paying for a 4mbps line which are available in my area.<br> Can someone that actually want to work look into my problem and if you feel you can dedicate a small portion of your time to assist me in getting this frustrated issue resolved? Opposition for Telkom cannot come soon enough because we are tired of the norm of **** to no service and we still need to pay.<br>