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Ro-Janie Nash

1 reviews | Active since Nov 2017

24 Nov 2017, 08:36

Telkom not fixing my telephone line and ADSL

I reported my faulty telephone line and ADSL not working on 13/11/2017, till today I did not receive one sms, call or any sort of communication from TELKOM. I phone telkom +/- 8 times per day, and every time I speak to a consultant I get a different story! I am so fed up with this disgusting service that I receive from TELKOM. I was also advised to go to a Telkom store to get a data migration sim card 2 days ago, which is still not working. And was told to go back to the Telkom store that is 40km from my house and ask them to activate it again, hence they did not do the first time that I went there!!!!! I need to pay for the 100 of calls that I make per day to TELKOM, let alone the fuel expenditure!!!! I will not advise anyone to ever use TELKOM!!!!! They do not have any respect for their customers!

On a previous occasion we had to wait 3 months to get a cable installed after cable theft! I am sorry I will not do this again!

I will report this to the Consumer Affairs if I do net get helped TODAY and will advise every person that I know not to use your service!!!!!!!!!!

We are paying TELKOM, and Telkom is paying technicians that is not doing their job!!!!!!!!!!!!

I am so disgusted with this horrific, bad service from TELKOM!!!!!!!!!

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Replies (2)
RN
Ro-Janie Nash's update28 Nov 2017, 08:32
Reviewer Update
I note your feedback, it is 4 days later. Still nothing from Telkom!!!!! I have contacted your offices again today, received another story after I was informed yesterday it will be attended to by 12:00 on 27/11/2017, my sim card is still not activated after I went back to the store and was informed after 24 hours it will be activated, yet again it is now 4 days later!!! I really had enough! I am going to go viral to spread the message of how TELKOM is failing their clients! I do not understand why it is so difficult to do a job that you are getting paid for! And why a consumer has to struggle to get a service which is being paid for! The service and communication which i received from TELKOM is horrific and utternly dissapointing!!!!
RN
Ro-Janie Nash's update06 Dec 2017, 12:46
Reviewer Update
It is now 8 days since your response! And almost one month after my fault has been reported. You have not even had the decensy to call me or send a sms after my complaint!!!!! I need to phone Telkom every day to get a different story from each consultant! I will go viral to spread the absolute horrific service that I received from Telkom! This is a disgrace, your company does not care about their clients at all!!!