Telkom not fixing issues

I have now been paying for a 8mb/s line for a year only to get bad speeds. Every month i need to log a call about this issue and fight with Telkom to get this sorted out, only for the line to be fixed for 2 weeks and goes down the drain again. I have again logged a call *** only to get a sms 8 days later stating that service has been restored. This service was not down. No one calls to find out if the issue has been resolved or not. My next mail will be to ICASA regarding this issue!!!!