Telkom not fixing exchange latency problems.

I logged a fault with Telkom (*** ) after struggling 2 weeks with horrible latency and internet speeds. The problem occurs because of the exchange bottle necking from being over populated ( Weekdays 6-11pm and Weekends 11am - 12pm)<br> <br> Here is a link to my recent speed tests: [URL Removed]<br> <br> Note the particular test on 23 May with 40 ping, that was done right after \load shedding"had stopped and not a lot of people connected right away to the exchange ( after 15 minutes of that test the exchange was back to 500+ ping)<br> <br> The tests were done using my own 4 mb business Afrihost account and also Telkoms \""guest\"" account to rule out ISP's being the main cause.<br> <br> Telkom phoned me from *** to tell me they cant see anything wrong on there side"