Telkom NOT ever again

I have a ***** case on one of my contract numbers since September 2020 seems the sim or number was cloned as a lady was making 600+ phone calls in Aug and Sept now i am stuck with the bill, i did go to a Telkom branch in Benoni and i was assisted by a very helpful lady she also spoke to the person that is using the same number and sim. I have been following up numerous of times per month for some assistace and no feedback regarding this issue at all... I have paid most of the bill only what i can afford per month, so my bill is short paid and all devices has been suspended AND now telkom is debiting my account twice per month to take the rest of the money when no funds as available so i get charged by the bank as well, no care for the client only money!! The customer service at Telkom is NOT good at all as they don't really care about the customer that has been with them for a very long time and have paid my bill every month. Is there actually people working for Telkom and getting paid? As nothing is happening there only new sales?? Can wait for all my contracts with Telkom to END !!!!!