Telkom not even trying to resolve issues

telkom consultant captured incorrect banking details and as a results a debit didn't go through, I'm expected to pay a little over R200 as a penalty for a failed debit, went to a store and they promised someone will call back to to assist with the dispute but no1 called. instead, a different consultant captured the the correct banking details with an incorrect debit date. Again the dwbit didn't go through so now I'm seating with more than R400 on penalties yet the only communication from telkom is was that my issue has been resolved and clearly it wasn't. Ref ********** 2