Telkom not doing thier jobs!!!

So the 10th May 2018 I went into the offices to request Telkom to relocate the business telephone lines. I was assisted by Insaaf the lady in store (Claremont) and she told me that it has been processed and in the next 48 hours Telkom will call me ( witch they didn't).Insaaf also told me that it would take 21 days to relocate the lines with was okay at the time cause by the 1st June 2018 I expected the lines to be at the new location! (witch is 500m up the road) I called Telkom on the 14th May 2018 and spoke to Natalie. she gave me a AI number witch was not evens a ref number! I spoke to various people at your call centre ( Natalie, Chantal, Tandile, Noluthando, etc) and no one helped! I've asked to speak to a supervisor or manager they are in meeting always and then never call me or Mr Ismail back! Due to Telkom and the call centre not doing their work I have to pay rent by the old premises and new premises cause without the phone line my business does not operate! I returned to the store on the 7 June 2018 a month after logging the request for the teller at Telkom Claremont Shehaam lies by telling me that the request was logged and when I ask for a print out I see that its only been processed on the 4 June 2018!!! I have to wait another month for Telkom and pay another month rent at the old premises!

Telkom is skellem! they want their money but no one do their jobs! How long does it take for them to send someone to relocate the telephone line? Telkom don't know what customer service is! Telkom lack in service!