Telkom not doing their work

Telkom service sucks <br> <br> A couple months ago I decided to take out a 2meg uncapped Internet package with telkom. Just before the month ended my line started running really slow.<br> I phoned in to telkom to query the problem and was told that my router has to be reset,which of course did not help. I phoned in immediately to let them know it didn't work and that it is some other problem on there side. No one got back to me.<br> I went in to the telkom store at n1 city, just to be told that I downloaded to much. I said find upgrade my line to 4meg, and I'm still sitting with the same problem. <br> All I get out of telkom customer service employees and managers is we sorry.<br> But every month they deduct from my account.<br> This message I typed while waiting for a manager to come to the phone since 4 o'clock, and I'm still waitng.