TELKOM NOT DOING THEIR JOB - BEING USELESS AGAIN!

Our business telephone line cables were ****** around the 6th of May 2015. I reported the fault to Telkom on the 8th of May 2015. Since then I have spoken to Telkom 6 times and every time the Call Center just tells me that the technicians are still busy working on replacing the cables. This morning however, the 28th of May 2015, I once again phoned Telkom to try and follow up what the progress on the fault reporting is. Now all of a sudden the Call Center informs me that apparently the technicians haven't even started on replacing the cable. Apparently because our business is situated in a high-risk theft area, they are still deciding whether to replace the cable, or whether they are going to connect the line wireless, or whether they are going to get a new line/cable/connection at all. Imagine my surprise, so not only do they take 3 weeks to actually give me a proper and truthful answer but then they inform me that Telkom might decide to not replace the cable at all. So where does that leave the business? Just hanging? This is absolutely pathetic, yet again!!!! I can't believe that they don't treat this as urgent matter, seeing that we are a business after all. This is nonsense!!!