Hellopeter
Share Your Experience
NV
Nikolaas V

1 reviews | Active since Sept 2018

27 Sept 2018, 13:51

Telkom not doing as promised

Dont know how I can even give a rating,

I moved from one town to another, and needed Telkom to move my line, since I do have a 2 year contract with the.

In June I requested the line movement, I was told that a technician will contact me with a appointment date. I never received any confirmation on a date. I had to phone telkom again and they told me that they will reschedule the appointment( Another 2 weeks), I never received a date for this appointment.

July I phoned them again and they gave me a date for the appointment, no technician showed up and I received no phone call. This went on till August. Please note that I was still paying Monthly for something that I did not have.

The next step they told me was to cancel this order and restart the order, it is now the 27th of September and I have phoned them 3 times for this order and the answer I get is that the system is currently offline ( 3 times ).

This is horrible and I need the line for work.

0
Replies (3)
Telkom
Telkom's reply15 Oct 2018, 09:49
Official

Hi Nikolaas

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is: AI***

Kind Regards
Charl
Telkom Social Media Team

NV
Nikolaas V's update26 Oct 2018, 12:34
Reviewer Update
Update. Still nothing. Had to do the whole process over again just to find out two weeks later that they managed to mess it up again. Instead of actually noticing (like explained 5 times) That the area code changed from one town to another, they made the relocation to the same town with the same area code. I spoke to a telkom agent that helped me to fix this. now the next day my account is suspended due to payment( Payment was made ). So for the first 4 month of this line movement I paid and made a dispute since i received no service. Now my account is suspended. A line is suspended that does not exist. I would really like this to be sorted since I am on a 2 year contract with Telkom.( Cant really see how this contract is still valid). Reference number : ********** 11A. Dispute number ********** 2.
NV
Nikolaas V's update01 Nov 2018, 09:04
Reviewer Update
Update 2. 5 months, R4000.00, no idea how much airtime (phoning call centre) and a huge amount of data and still nothing. I cant believe that it takes 5 months to get this sorted. Would anyone from Telkom contact me, or just try and get this sorted. The word Escalation does not mean anything to me anymore( escalated 5x).