Telkom not doing anything about our Landline fault

<p>Attention: To whom it may concern</p> <p>Dear Sir/Madam</p> <p>I initially logged a fault with Telkom on 03 January 2017 reporting my mums landline is dead. The fault was logged and i was given my reference number which is 230cnz030117. Till date the problem has not been resolved. I have made numerous calls to Telkom to enquire on what is the delay. Everytime i am told that it is a cable problem and the it is in hand with the cable department. I'm now tired of calling in reporting the same thing over and over to be told the same thing everytime and when i ask for an escalated reference i'm told it remains the same reference number. </p> <p>My point here is when people are ordering a new line... their line is being installed within days. Why is Telkom not making existing customers a priority to repair faulty lines. How much longer must we wait for someone to fix our telephone line. i didn't want to resort to this going public in a negative way. I just hope this report reaches the correct department at Telkom and my mums landline issue gets resolved. Almost two months for a fault to be resolved is unreasonable....</p> <p> </p> <p>Please Help</p> <p> </p> <p>Thanking you in antcipation</p> <p> </p> <p>Jason Beharie </p>