1 reviews | Active since May 2016
Telkom not delivering what the customer paid for
<p>This review is a follow-up of one of my previous reviews. Attached you will find a picture displaying what the brochure says. </p> <p> </p> <p>The problem is that when I sign up for the 2GB freeme package I receive 300 Telkom minutes and not 3000 as the brochure states. Another problem is the social network data bundle which is 2GB according to the brochure and I only received 500MB.</p> <p> </p> <p>According to their website, it is stated as 300 minutes and 500MB but I joined Telkom because of the special in the brochure. </p> <p> </p> <p>Telkom's cellular service is also very poor. I have a poor signal strength of 3G when in Fourways, Johannesburg. Once I drive to my home it switches to 2G and displays MTN as the cellular provider. Now I know Telkom makes use of their services but what the heck? Telkom is probably the largest service provider in South Africa and cannot even afford to maintain and uphold their mobile network? How did they receive the best mobile network award from 2015 with all these bad reviews?</p>
Good day Louis,
Please note that the FreeMe benefits on prepaid and contract are not the same, on contract you get 2GB Social Media Data and on prepaid you get 500MB.
The attached refers to the FreeMe on contract.
Kindly call 081180 to log a network query with our Technical Team.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Louis,
Please note that the FreeMe benefits on prepaid and contract are not the same, on contract you get 2GB Social Media Data and on prepaid you get 500MB.
The attached refers to the FreeMe on contract.
Kindly call 081180 to log a network query with our Technical Team.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
