Telkom not delivering service

Afternoon, <br> Telkom is not delivering as their policy states (48 hours turn-around time). This is the situation: <br> 1. Line dead from Sat 14th Nov. <br> 2. Web Africa and myself reported it on Mon 16th. <br> 3. They have escalated the report about 5 times already. <br> 4. Every operator gives me a different story saying a technician has been appointed to the fault and another says the fault has not been logged with the technical department. <br> 5. I have been informed that the fault is now with a service manager. <br> 6. They informed me that the problem is at the testing center. It doesn't take 3 days to do a test. <br> 7. The internet is being used for work purposes (video conferencing). <br> It has now been 72 hours without feedback or any form from them and we are incurring a loss of income as a result of this having to use 3G. <br> We have to continually contact them to request updates. <br> Can someone on a management level assist in this matter. <br> It is a Telkom issue(due to the dead line) and I need to incur the loss of income. <br> We are paying customers and deserve some service. <br> This is now beyond pathetic.<br> Do we have to beg for services from this institution. <br>