TELKOM NOT DELIVERING ON CONTRACT WITH ME

WE ARE ON A 4MB/S ADSL CONTRACT WITH TELKOM BUT OVER THE LAST MONTH FIND THAT CONNECTION IS POOR, SLOW AND LOST REGULARLY. RESULT: MY DAUGHTER WHO DOES ONLINE UNIVERSITY ASSIGNMENT AND TESTS LOOSES CONNECTION RESULT: CANNOT COMPLETE TESTS AND ASSINGMENTS AND IS PENALISED FOR IT. I DID AN ONLINE BUSINESS PRESENTATION YESTERDAY AND LOST CONNECTION RESULTING IN POSSIBLE LOSS OF INCOME AS A RESULT OF THIS POOR SERVICE. I CONTACTED THE HELPLINE AND WAS HELPED BY A CONSULTANT THAT "RESET" OUR SETTINGS. I MEASURED MY CONNECTIVITY AT 6 AM THIS MORNING - 1.4 MB/SEC. THIS IS NOT WHAT I PAY FOR AND TELKOM DOES NOT DELIVER ON THEIR CONTRACT WITH ME.