Telkom not delivering my ordered divice

I'm very disappointed in the service I'm getting at Telkom, I ordered a Samsung galaxy A53 on a new contract on 11 November 2022 and the consultant said it would take 5 to 7 working days for the device to be delivered called on tuesday to be told on it's 5 to 10 working days so I waited no communication till today as I would expect for a notification if my order is out for delivery seeing tomorrow is the 10th day, I call this afternoon only to be told no it's now up to 14 working days. I guess the next time I phone they'll say it's 20 days now cause I really don't understand why am I given different waiting periods.

I regret taking a contract with telkom!!