TELKOM NOT DELIVERING AS STATED BETWEEN 7-10 DAYS

I app**** for a new mobile contract on the 9/12/2015. Money for the contract has been deducted off my account on the 12/10/2015. I was told that the phone will be delivered between 7-10 days. Up until now which is the 26/10/2015 I have not even received the waybill number sms that I was suppose to get withing the first week of application. I just spoke to them again and still they could not issue me with this number and said I should phone back today if I do not receive it by 16h00! This is unacceptable! My current contract is expiring on the 30/10/2015 so this is the urgency I need to have the new one in place by Friday the 30/10/2015. This is why I app**** on time for the new contract with Telkom and am really not satisfied with the feedback! With all said and done each time I phone into the telkom sales line 10213 you have to hold 15 - 20 minutes before an operator is available, were should one get the time for this every day to follow up on product that should have been delivered already? If I do not receive my mobile device and new sim card they can cancel the whole thing and pay me back my money! I'd rather stay then with my current service provider.