Telkom not delivering

On the 8th of January 2016, I ordered my business phone line to be moved to a new premises on the 1st of February. This was confirmed and I was supp**** with a reference number and the promise that a technician would contact me to book a date for installation at the new premises.<br> When I enquired why nobody had contacted me on the 1st of Feb, I was told that the order had been canceled as the exchange was not the same and I could therefore not have the same number. This was done without consulting or informing me. I immediately reordered the relocation and was promised an escalated 48 hour response from a technician. <br> Again, this did not materialize and no further information was communicated.<br> In desperation I visited the local Telkom store in the hope that direct personal interaction would convey my desperation, but I was unfortunately again given the usual story that a technician will consult me in 48 hours. <br> My subsequent calls and emails to the local business consultant have remained unanswered.<br> <br> I have now been trading for 17 days without a card machine and telephone. Telkom remains silent.